Four years ago, when remodeling the Mahoney House in Russell, we researched appliances and vendors thoroughly. We wanted to install equipment that could take heavy use and stand up in terms of performance, appearance and overall quality relative to cost. Genuine Appliance stood out by far, in terms of product quality and competitive pricing - and we really liked their responsive & respectful salesmanship. Since then, we have come to realize that their service department is an even more valuable benefit of purchasing appliances from Genuine. They are outstanding professionals, so easy & satisfying to work with. We haven’t had many issues with these kitchen and laundry appliances, but we are very particular customers who put this equipment through heavy use - little things inevitably crop up. One call and they are on their way to save the day. In terms of paying dividends, Genuine’s extended warranties were probably the best investment in our entire remodel project. We pay no service fees, and all repairs, parts and labor have been included at no charge. The service is friendly, respectful, timely, efficient and they resolve all challenges as promised. Also, their Covid safety protocols have been sterling - we appreciate their efforts to protect our family while getting the work done right! Above and beyond, every time. Thank you from the Mahoney House team.